Shipping / Return Policy
Shipping Rates
$7.99USD flat-rate shipping within Canada and Contiguous US. Free shipping on orders over $100.
$23.99USD flat-rate shipping to Alaska, Hawaii, Puerto Rico and Northwest Territories. Free shipping is not available for these locations.
Orders are dispatched within 72 hours. Orders for multiple Stoolies may be shipped in separate boxes.
Please allow 2-12 working days for delivery.
We regret that international orders are not accepted at this time.
Returns
If you are not completely satisfied with your purchase, simply email us at info@stooliestool.com within 30 days of receiving your order to obtain a Refund Request Form.
Please note that we require return items to be unused and returned in their original shipping box. You are responsible for return shipping fees, and original shipping charges are non-refundable. Complimentary gift items accompanying your order are yours to keep.
Non-Refundable Merchandise
Due to the personal nature of **IT BITS, these products are non-refundable.
A message from Louise
I want you to love your Stoolie. If your purchase or shopping experience with us fell short of your expectations, I want to hear from you. Send your email directly to me at louise@stooliestool.com. I'll do my best to make things right, and your feedback will serve to motivate us to continue to improve. Of course, if you love your Stoolie, you can let me know that, too!
Thank you for shopping Stoolie!
